Do you have a physical store? All our products are available online. We are a purely online retailer with a Headquarters in London.
How do your sizes work? Please refer to our size guide locater on the - XXX
Do you exchange if it's the wrong size? If items do not fit, you are welcome to exchange. Please read make note of ourreturn policy in this regard.
How do I pay? We offer credit card and a secure instant Paypal options during the check out process.
Do the prices include courier fees? No. Prices do not include delivery fees. Courier fees will be calculated during check out.
How will my order be sent? Depending on your location we offer door-to-door courier or UK Post. You will need to provide us with a physical address for either your home or your work including a postal code. The package needs to be received either by you or someone who can sign on your behalf.
You will be sent a confirmation of shipping and your tracking number once the item has been sent.
Courier collection times are between 15h00 and 17h00 on weekdays and we try our best to send your purchase on the day the order is processed, but this is not always possible.
Is it safe to courier my parcel? Yes! You will receive a tracking number to track the state of your parcel so that you always know what is going on. We dispatch parcels on a daily basis, except on Saturdays and Sundays. Orders placed and paid for on the weekend will be sent on the next business day.
The Item I would like to order says PRE-ORDER. What do I do? So you have looked through the COCONAUTICAL collections and found the perfect little number that you just can’t live without. If your item is out of stock and says PRE-ORDER then you are in luck. You are covered by our PRE-ORDER Guarantee, though your item may take a little longer to be delivered we offer an additional 20% off on all PRE-ORDERS. Just to make you smile.
Check that the quantity is right and then go ahead and add it to your cart. Click on "check out" when you are satisfied that you have all the items you want and then simply follow the instructions on screen.
Your item will be delivered in 14-21 days or less. Please note that you have to be a registered client in order to complete your online purchase. Luckily, registering with The Bikini Club is quick and easy to do! Just click on "log in" or “register” and fill in a few quick details and you are ready to shop until you drop!
When your order is placed, we will be in contact with you regarding your order. We will send you a tracking number for your parcel once it has been sent and is safely on its way to you.